Careers at Magico

Magico is recruiting for a Digital Customer Success Manager (CSM) to join our award-winning team on an initial one year contract.  

Based in Ennis, Co. Clare (with remote options available), the Digital Customer Success Manager will be responsible for proactively managing the relationship with selected Magico Retailers, as well as taking ownership of our Digital Marketing Training programme.   

KEY RESPONSIBILITIES: 

• Support an extensive Digital Marketing Training programme, that encompasses both in-house and externally delivered courses 

• Take ownership of the Digital Marketing Training Calendar, mapping Retailer training progress and outstanding training to be completed.  
• Take ownership of all Admin relating to Retailer Training – client discovery calls, scheduling, invoicing and follow up materials 
• Undertake Retailer Account Management duties on selected accounts, developing a deep  relationship that ensures mutual success and realises the full value of our technology 
• Deliver regular Account Reviews that deep-dive into Web Analytics and Digital Marketing data, to deliver actionable insights for our Retailers  
• Manage relationships with our ecosystem of 3rd Party Digital Marketing Service Providers, helping our Retailers find the right resource for their needs 

• Support Helpdesk where possible, on Digital Marketing-specific queries 
• Observe Competitor and eCommerce Industry activity to provide ongoing insights 
• Perform other duties as assigned 

SKILLS & SPECIFICATIONS 

• Digital native with propensity to buy online. Knowledge of eCommerce and online retail essential.  
• eCommerce/ Digital Marketing experience preferred. Demonstrable exposure to some (or all) of the following is key to this role: Paid Search, Paid Social, Affiliates, Influencers, Email 
• Experience delivering Training/ presenting complex information to groups (desirable although not essential if transferrable skills are present) 
• Ability to nurture and build relationships with our Retailers using first-rate communication and interpersonal skills 

• Ability to analyse & interpret data, draw actionable insights and present in a digestible manner 
• Excellent presentation & written communication skills are a must   
• Highly organized with an attention to detail and excellent multitasking ability 

EDUCATION & QUALIFICATIONS: 

• Bachelor’s degree in marketing, communications, ecommerce or similar 
• 3+ years’ experience in a related role 
• Expert-level use of MS Powerpoint, Zoom/Microsoft Teams 
• Essential Technical Experience: MS Office, Google Analytics/ Data Studio (or other data visualization tools), Google Ads, Facebook Business, Mailchimp  

Please send CVs to: bgrogan@magico.com

We are looking for a top class developer to work directly with the lead developer of AB Commerce, a world class software product.

We want someone who is able to take on the challenge of delivering upgrades to 100's of thousands of users every week around the world.

We are looking for someone who is very strong at programming but wants to get away from the busy big city life and instead have a good quality of living both on weekday evenings and on weekends.

Why take this role?

• You'll be working directly with Paul Montwill, the developer of AB Commerce
• You'll be working on a software product that has hundreds of thousands of users
• You'll be working with exciting C#.NET technologies and AWS cloud hosting
• You wont sit in traffic jams anymore and you'll be able to go up mountains or surf in the sea on weekdays
• The previous person in this role worked with us for 12 years directly from college and then moved to a multinational managing a team of over 100 developers - so if you are good, then this role should set you up for life

Extra Benefits:

• Flexible working arragements
• Office 5 minute walk into centre of Ennis
• Scenic Office surroundings (perfectly quiet except noise of running river)
• 25 minutes from the Atlantic Ocean
• Surrounded by great mountains and hikes
• No traffic jams
• 15 minute drive to most activites after work - again, no traffic jams

Please send CVs to: cvs@magico.com

Key Skills:

• 3+ years experience in eCommerce
• Strong in HTML / CSS
• Strong in JQUERY
• Experience with Mobile HTML 5 Development
• MVC
• C#.NET
• Microsoft SQL Server
• AWS / Azure
• ePos / ERP Integrations